This tour of Microsoft Dynamics 365 Customer Service walks you through the service experience of a true-to-life customer who benefits from the solution's transformative, AI-fueled capabilities. Take the tour to see for yourself how Dynamics 365 Customer Service enables your service teams to respond more effectively and effortlessly and personalize experiences. Learn about optimizing workflows, increasing resolution rates and using predictive insights to proactively address customer needs. When you're ready for a more expansive tour, contact your trusted guide and Microsoft partner, .
How does Microsoft Dynamics 365 enhance customer service?
Microsoft Dynamics 365 enhances customer service by utilizing generative AI and automation to empower service representatives. Key features include AI-based routing for first-call resolution, sentiment analysis, real-time translations, and the ability to draft customer responses using Copilot. These tools help service reps resolve issues quickly and efficiently across various channels.
What role does Copilot play in Dynamics 365 Customer Service?
Copilot acts as an AI assistant for service representatives, helping them diagnose and troubleshoot issues more effectively. It streamlines routine tasks, allowing reps to focus on building customer relationships. For instance, organizations like Lenovo have reported a 20% reduction in handling time thanks to Copilot's capabilities.
How can organizations benefit from AI in customer service?
Integrating AI and automation into customer service operations can lead to increased efficiency and reduced costs. Organizations can automate routine tasks, enhance issue resolution speed, and gain insights into customer interactions. For example, Hype achieved a 90% first-call resolution rate by leveraging automated yet personalized assistance through Dynamics 365.
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